Ordering, Shipping & Returns

ORDERING
Orders will be shipped on open account (net 30 days) provided USI has an approved credit application on file. If you have not established credit, your order may be prepaid by check*. For faster service, we accept Visa, MasterCard, and American Express. Want to order products from USI on an open account? First print a credit application and then submit the completed form via mail, email or fax to our Customer Service department. Your application will be processed in a timely manner.

(NOTE: The credit application form is in a PDF file format. If you don’t have Adobe Acrobat Reader, please click here to download a free version of it.)

*Orders prepaid by check typically will ship within 10 business days from receipt of the check.

NEED A PAPER ORDER FORM?
While we know ordering online is easy and convenient, we understand that some purchasing procedures require a paper order form. You can print a USI order form now. Submit your paper order form by mail, email or fax.

(NOTE: The credit application form is in a PDF file format. If you don’t have Adobe Acrobat Reader, please click here to download a free version of it.)

FUTURE ORDERS
We understand the importance of being able to schedule when an order will arrive or to delay billing until the next budget year. That is why you can place a Future Order with us at any time. Please contact our Customer Service team regarding future orders.

BIDS AND QUANTITY ORDERS
USI participates in consortia and cooperative bidding contracts. We believe they are great opportunities to demonstrate our value proposition of quality products, fast shipping and best-in-class customer service. In addition, the product pages of our website feature a "Buy More, Save More!" informational pop-up that shows the quantity discounts for that product. For large quantities, such as annual purchasing contracts for school districts, USI is happy to submit a bid to address those specific product and delivery interests. Please contact our Customer Service team to initiate this process. 

QUOTATIONS ON SPECIAL ORDERS
We welcome the opportunity to quote on special orders. Please furnish via mail, email or fax complete details, specifications, and quantities required. We will research product availability and your quantities of interest, and provide a quotation to you in a timely manner. USI requires a non-refundable deposit on all special order items. Special order merchandise cannot be returned.

OPEN ACCOUNTS
In order for us to process your order on open account, you must first complete and submit a credit application. Please download a credit application form and mail, email or fax it to our Customer Service team (Attention: Credit Department.)

(NOTE: The credit application form is in a PDF file format. If you don’t have Adobe Acrobat Reader, please click here to download a free version of it.)

SHIPPING*
In-stock items ordered before 3:00 PM Eastern typically will ship the same business day. Items ordered after 3:00 PM Eastern typically will ship the following business day. Based on product availability, we may expedite your order from either of our Connecticut or Arizona distribution centers. Shipping rates are based on the dollar value of your order.

*Pending credit approval.

STANDARD SHIPPING
USI ships most items in the continental United States via standard shipping using a parcel carrier. Heavy packages may ship via motor freight. Our order fulfillment team works on your behalf to ensure that the products you order are shipped in a timely manner and cost-effectively.

NEXT-DAY, 2-DAY AND SATURDAY DELIVERY
If requested, we will ship your order to arrive on the next business day, 2nd business day or for Saturday delivery. Simply call our Customer Service team at (800) 282-9290 by 1:00 PM (Eastern) to inform USI of your needs. They will assist you with placing your order and specifying your delivery instructions. (This service is not available for PO, FPO or APO boxes.)

INTERNATIONAL DELIVERY
USI ships its products to customers throughout the world. Please contact our Customer Service team to receive a shipping quotation if you need international delivery.

RETURNS
If you are not completely satisfied with any item within 30 days of the invoice date, you may return it for a full refund or exchange. Before returning any product, please contact our Customer Service team to request a Return Authorization (RA) number. Please have the following information available when contacting Customer Service regarding a return:

  • Item number
  • Merchandise description
  • Invoice date and invoice number

All cartons and paperwork must reference the RA number or the return cannot be accepted. Merchandise must be returned in original packaging and be in 100% resalable condition. We may charge a restocking fee for items without the original packaging, or equipment that has been used.

FREIGHT CLAIMS
Please notify us of any shortages or damages within 7 days of receipt of your order. A signed freight bill noting the shortage or damage must accompany all claims. Credit cannot be given without proof of claim.

FREIGHT
FOB Madison, Connecticut or Phoenix, Arizona.

LEGAL 
All offers are exclusive to the website and cannot be combined. Prices are subject to change without notice. USI is not responsible for any typographical errors.

TO SUBMIT A PURCHASE ORDER

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